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CASE STUDY 24 · PHYSIOTHERAPY

New Ray Physiotherapy

LOCATION
Abbotsford, BC
DURATION
2026
CAMPAIGN
Brand-led website design and development, and marketing.

Project highlights

Engagement2026

What we delivered

  • A brand-led website built from the New Ray brand guide
  • Pages for each of the clinic's 16 treatments and the conditions it treats
  • Pages for ICBC and WorkSafeBC injury care
  • Built on WordPress and Elementor, so the team can edit every page
THE CLIENT

New Ray Physiotherapy is a physiotherapy and health clinic in Abbotsford offering 16 treatments, from physiotherapy and massage to pelvic health, acupuncture and active rehab.

THE CHALLENGE

With a new brand in place, the clinic needed a website that matched it. The goals went beyond looks: a clear page for every treatment and the conditions it helps, booking that is easy on any device, and pages the clinic team can edit themselves. With so many treatments, the structure of the site mattered as much as the design, so a patient could move from a condition to the right treatment and on to booking.

THE INDUSTRY

Many patients search for the problem rather than a treatment name: a sore back, a shoulder that will not lift, recovery after a crash. In British Columbia, people hurt in a car crash or at work also want to know, before they call, whether a clinic handles ICBC or WorkSafeBC claims and what the paperwork involves. A clinic that maps conditions to treatments, explains claim-based care plainly and makes booking quick on a phone is easier to choose.

What they needed

  • A website that matches the clinic's new brand
  • A clear page for every treatment and the conditions it helps
  • Booking that is easy on any device
  • Pages the clinic team can edit themselves

What we did

  • A brand-led website built from the New Ray brand guide
  • Pages for each of the clinic's 16 treatments and the conditions it treats
  • Pages for ICBC and WorkSafeBC injury care
  • Built on WordPress and Elementor, so the team can edit every page

Results

  • The new website is live at newrayphysiotherapy.ca.
  • Results are being measured. Figures will be added after a full reporting period.
New website live: results pending.No two businesses start from the same place, so your results will vary.
HOW WE WORK

How we tackled it.

OUR PROCESS →
  1. 01

    Discover

    We review your site, search presence, ads and nearby competitors, then show you what helps and what holds you back.

  2. 02

    Plan

    A written plan covering where to show up, what to spend and the numbers we will be measured on.

  3. 03

    Create & launch

    Designers, developers, writers and ad managers on one team, working from our Abbotsford studio.

  4. 04

    Measure & grow

    Regular reports and steady tuning, so your budget keeps shifting toward what brings in customers.

PROBLEMS COMMON IN THIS INDUSTRY

Challenges we see
in Healthcare & clinics

See this industry →
  1. 01

    I search “physio near me” and my own clinic isn’t on the first screen.

    WHAT WE DO ABOUT ITWe rebuild your Google profile, then give every service and clinic its own page, so Maps shows you for the treatment someone typed.
  2. 02

    Patients phone, reach voicemail and book with the next clinic.

    WHAT WE DO ABOUT ITOnline booking, tap-to-call and a short enquiry form on every page, so a patient can book at 9 pm without waiting on the front desk.
  3. 03

    One wrong line in an ad could break my college’s advertising rules.

    WHAT WE DO ABOUT ITWe write ads and pages to your regulator’s standards, keep claims plain and factual, and send each draft for your sign-off before anything goes live.
  4. 04

    The practice across town has far more reviews than we do.

    WHAT WE DO ABOUT ITA simple request after each visit by text or email, plus a routine for answering reviews without ever sharing patient details.

LET’S TALK

Want a result
like this?

Let us know where you want to grow. Within one business day a strategist sends back clear next steps, and there is no obligation.

+1 (604) 800-3883(604) 800-3883 Start a project