Uptown Med Spa Franchise Ordering Portal

Uptown Med Spa is a multi-location medical spa franchise.

Uptown Med Spa's franchise owners and managers needed a simpler way to order products from corporate. Ordering had to be smoother and more organized, with each location seeing only its own orders and every order reviewed and approved before processing. Payments by e-transfer needed a clear confirmation step, and corporate needed one place to manage the catalog, the pricing rules and the whole network. We built an online ordering tool around those needs, with a structured order flow that suits busy clinic staff.

In a franchise network, ordering is part of protecting the brand. Corporate decides which products, suppliers and prices are approved, and locations need to follow those rules without slowing down. Franchise staff are busy running clinics, so an internal tool only gets used if it is quicker and clearer than a phone call or an email. For a portal like this, adoption matters more than promotion: simple screens, sensible permissions and an order record that both sides can check.

The problem

• Franchise locations needed one structured way to order products from corporate
• Every order had to be reviewed and approved by corporate before processing
• Payments by e-transfer needed a clear, trackable confirmation step
• Each location should only see and order for itself

What we built

• Curated product catalog with brand, supplier, minimum order quantities and pricing rules enforced automatically
• Five-step order flow: browse, submit, corporate review, payment, fulfillment tracking
• E-transfer workflow with optional proof upload and manual corporate confirmation
• Secure message threads between each franchise and corporate
• Franchise owners invite and manage their own team; location-scoped permissions
• Corporate admin: order approvals, catalog, locations, users, network reporting and audit logs

The platform today

• Nothing ships without corporate approval
• Full order and payment history per location